How a medical shop reduced phone calls by 70% using an online ordering system
● The Challenge & Operational Problem
Pharmacists were spending over 4 hours a day answering phone calls from patients requesting prescription refills. This manual process led to errors, long hold times for patients, and exhausted staff.
● The Refconsole Engineering Solution
We built a secure, HIPAA-compliant Next.js patient portal with an integrated React-based dashboard for the pharmacists. Patients could log in, view their active prescriptions, and request refills with a single click. The system automatically routed the requests to the nearest branch and sent automated SMS updates to patients when their medicine was ready.
● Measurable Business Outcome
The pharmacy saw an immediate 70% reduction in inbound phone calls. Pharmacists reclaimed hours of their day to focus on walk-in patients and consultations, while customer satisfaction scores rose due to the real-time SMS updates.
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